No, all our goods are sold online through www.onlinwaterfilters.com.au and are available for Shipping to an Australian Physical Addresses Only.

If your order for a water filter is over $99.00, delivery is free! However, if your order is $99.00 or less, there is a flat rate shipping fee of $10.95. Our trusted shipping partners are Australia Post and Aramex. All items are insured for your peace of mind. In case of any issues, please notify us within 24 hours of receiving the items by sending photos and a description to warranty@onlinewaterfilters.com.au

We take great care to ensure that all of our items are packaged and wrapped with adequate padding to protect them from damage during transit. We are confident that our packaging exceeds expectations, but for further peace of mind, we provide 100% protection for all items delivered as they are insured. In the unlikely event that you receive damaged goods, please contact us within 24 hours of delivery at warranty@onlinewaterfilters.com.au, and we will promptly send you a replacement without delay.

After you place your order on www.onlinewaterfilters.com.au, we process it within the same or next business day. Our water filter systems are hand-built and tested in Australia, so it may take up to 5-10 working days to process your order before shipping. Depending on your location, shipping can take between 5-10 working days. For further details, please refer to our Shipping & Estimated Delivery Times page. However, we often deliver earlier than estimated time frames, as we believe in under-promising and over-delivering. We understand the significance of having clean, great-tasting drinking water.

We provide a 5-year warranty on Water Filter Systems that are 100% handbuilt in Australia. This warranty covers both the faucet and the Filter unit when purchased together, subject to certain conditions. The item must be serviced annually or as per the specifications, and filters must be replaced using genuine water filters and genuine accessories like O-rings and fittings from www.OnlineWaterFilters.com.au Store.

Yes, You have 30 days from the date of delivery of your product to your address to notify us if you change your mind or if the item doesn’t meet your needs, refer to our 30-day Refund & Returns Policy.