No, all our goods are sold online through www.onlinewaterfilters.com.au and are available for Shipping to Australian Physical Addresses Only.

If your water filter order is over $99.00, delivery is free! However, if your order is $99.00 or less, there is a flat-rate shipping fee of $10.95. Moreover, our trusted shipping partners are Australia Post and Aramex. All items are insured for your peace of mind. In case of any issues, please notify us within 24 hours of receiving the items by sending photos and a description to warranty@onlinewaterfilters.com.au

We take great care to package and wrap all items with adequate padding to protect them from damage during transit. In addition, we are confident that our packaging exceeds expectations; however, for further peace of mind, we provide 100% protection for all items delivered, as they are insured. If you receive damaged goods, please contact us within 24 hours of delivery at warranty@onlinewaterfilters.com.au, and we will promptly send a replacement.

After you place your order on www.onlinewaterfilters.com.au, we process it within the same or next business day. Moreover, our water filter systems are hand-built and tested in Australia, so it may take up to 5-10 working days to process your order before shipping. Depending on your location, shipping can take between 5-10 working days. For further details, please refer to our Shipping & Estimated Delivery Times page. However, we often deliver earlier than estimated time frames, as we believe in under-promising and over-delivering. We understand the significance of having clean, great-tasting drinking water.

We provide a 5-year warranty on Water Filter Systems that are 100% hand-built in Australia. Moreover, this warranty covers both the faucet and the Filter unit when purchased together, subject to certain conditions. The item must be serviced annually or as per the specifications, and filters must be replaced using genuine water filters and genuine accessories like O-rings and fittings from www.Onlinewaterfilters.com.au Store.

Yes we offer a 30-day change-of-mind policy for our hand-built water filter systems.

We provide a wide range of water filtration solutions, including:

Carbon Filters: Ideal for improving taste and odour.

Reverse Osmosis Systems: Effective in removing contaminants to ensure pure drinking water.

Under-Sink Filters: Perfect for saving space without compromising filtration quality.

Whole House Filters: Comprehensive filtration for your entire home.

Portable Water Filters: Great for camping or travelling.