Overview 30-Day Returns Policy For Australia Only

At Onlinewaterfilters.com.au, customer satisfaction is our top priority. We are committed to providing you with the best products to ensure you have cleaner and safer water. If, for any reason, you are not completely satisfied with your purchase, we offer a refund of the purchase price, excluding shipping costs.

Our refund and returns policy is valid for a generous 30-day period from the date of delivery. Within this time frame, you can request a full refund or exchange if you are not completely satisfied with your water filter. Other items are excluded from the refund and return policy. Simply reach out to us and our dedicated team will assist you in the return process.

However, we understand that sometimes situations may arise after the 30-day period. We want to assure you that even if you cannot request a full refund or exchange after this time, we are here to help. We are dedicated to assisting all Australians in their quest for cleaner and safer water. If you find yourself past the refund deadline, please don’t hesitate to email us at sales@onlinewaterfilters.com.au. We will be more than happy to discuss further options and find a suitable solution for you.

Our commitment doesn’t end with the sale. We believe in ensuring that you are enjoying your water and are happy with the choices you’ve made. Feel free to reach out to us at any time with any questions or concerns. We value your satisfaction and strive to provide exceptional customer service throughout your entire experience with Onlinewaterfilters.com.au. Choose us for your water filtration needs and let us help you take a step towards a healthier lifestyle.

Remember, when it comes to water filters, Onlinewaterfilters.com.au is your trusted partner.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging, unopened, and the packaging and item must be undamaged for further resale.

Some products may not be eligible for returns due to health and safety reasons. Please contact us before purchasing your item if you are not sure.

Thank you for choosing onlinewaterfilters.com.au! We are here to assist you with your return process.

To complete your return, follow these easy steps:

• Please email us at, providing your receipt or proof of purchase.
• We kindly ask you to send us photos of the to be returned in its original, unused packaging.
• The Photos sent must show all angles of the item being returned, in its original packaging and undamaged, and in sellable condition.
• Wait for our confirmation email stating that we have accepted your return.
• We will provide you with an address where you can send back the items, along with a Return authorisation Number in an email.
• Please make sure to return the items within 30 days of delivery in their original packaging, undamaged and unused.

Once we receive the returned items in their unused, original, and undamaged condition, we will promptly issue a full refund to the original payment method, excluding any shipping costs upon inspection if all criteria are met.

If you have any further questions or need assistance, feel free to reach out to us. We are here to ensure a smooth and hassle-free return process. Your satisfaction is our priority!

Thank you again for shopping with Onlinewaterfilters.com.au. We appreciate your business!

There are certain situations where only partial refunds are Granted:

We’re here to make things easy and bring a smile to your face! Check out our customer-friendly return policy:

• If you change your mind within 30 days of purchase, we gladly accept returns.
• You’re responsible for the return shipping cost, but don’t worry; we’ll assist you immediately.
• Please note that original shipping charges are non-refundable for change-of-mind returns.
• If you decide to return an item after 30 days, don’t worry! You’ll receive a store credit that’s valid for 90 days maximum, at our discretion. Terms and conditions apply, of course.

We’re delighted to assist you with any returns or concerns you may have!

Refunds

Once we receive and check your return, we will send you an email to confirm that we have received it. We will also inform you whether your refund has been approved or not.

If your refund is approved, it will be processed and the amount will be credited back to your credit card or original payment method within 7 working days.

Late or Missing refunds

If you haven’t received a refund yet, first check your bank account. Please wait for at least 7 working days, considering any public holidays and weekends, before contacting us. Then, reach out to your credit card issuer or bank as it may take some time before the refund is posted.

If you’ve followed these steps and still haven’t received your refund, please contact us.

Clearance items

Only regularly stocked items may be refunded. Clearance items cannot be refunded unless there is an approved warranty claim.

When it comes to refund policies, it’s important to understand that different rules apply to different types of products. In the case of regularly stocked items, customers are eligible for refunds if they wish to return them. This ensures that customers have the freedom to change their minds or resolve any issues they might have encountered with their purchase.

However, clearance items fall under a different category. Due to their discounted nature, they are typically sold at a reduced price and are often final sale items. This means that, by default, refunds are not granted for clearance items. It’s important to carefully consider your purchase decision when it comes to these items, as they are generally non-refundable.

Nevertheless, there is an exception to this rule. If a clearance item is found to be defective or if the customer encounters any issues covered under an approved warranty claim, it may be eligible for a refund or exchange. This ensures that customers are protected in case they receive a faulty product.

So remember, while regularly stocked items can be returned for a refund within 30 days, clearance items generally cannot, unless there is a warranty claim. Make sure to read the refund policy carefully before making a purchase to fully understand your options and rights as a customer.

If you have any further questions or concerns regarding our refund policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and provide any additional information you may need.

Faulty and or Damaged Items Or Products: Insurance Claims for Items Received Damaged in Transit

We’re always here to assist you! Your satisfaction is our priority. Please note that all items are shipped with insurance, so there’s no need to worry. In the unlikely event that your goods arrive damaged or are dead on arrival (DOA), we kindly ask you to contact us within 24 hours of receiving the item. This allows us to promptly assist you with initiating the claim process, whether it’s through Australia Post or our partnered courier company. Please note these insurance policies are issued by the courier or shipping company and we are bound by there rule procedures and policy, this means notifying us within 24 hours and ensuring you keep all labeling, packaging, and protective wrapping, there are no exceptions please refer to our “Refund Policy of Online Water Filters” above for further information.

To ensure a smooth process, please send us photos of both the damaged items and any damage to the packaging. It’s essential to keep the items in their original box. Rest assured, our dedicated team at onlinewaterfilters.com.au will gladly guide you through the necessary steps and provide the assistance you need.

Exchanges

We only replace items in two cases: if they are defective or damaged, or if you change your mind within the first 30 days. If you need to exchange it for the same item due to damage, please send us an email and wait for our approval before returning your item to us.

If you need to return the items due to a change of mind, please follow the steps above at the top of this article.

Shipping/Returns of Goods/Items

We appreciate your choice to shop with onlinewaterfilters.com.au for your water filtration needs. We are always here to assist you. If you need to return a product, please follow these guidelines:

• Mail the product to the address provided in the Authorisation Email.
• You will be responsible for the shipping costs associated with returning the item.
• Please note that shipping costs are non-refundable.
• If we arrange the shipping and collection of the item for a refund, the cost of return shipping plus GST will be deducted from your refund. You will still be considered the responsible person for shipping, even if we arrange the label on your behalf.
• The time it takes for your exchanged product to reach you may vary depending on your location. Typically, items are shipped within 5-7 working days. Please allow an additional 5-7 working days for delivery.
• We understand that returning items can be an important decision, especially for those over $100 AUD. To ensure your peace of mind, we strongly recommend using a trackable shipping service and consider purchasing shipping insurance. Please know that while we wish we could guarantee your returned item arrives safely and in perfect condition, we cannot assume responsibility for lost or damaged items during the return journey—this includes situations due to a change of mind. Ultimately, the responsibility rests with you, the purchaser, when returning the item. Thank you for your understanding.
• For any returned items under our 30 Day Return policy, a merchant fee + GST will be deducted from the amount being refunded; this is in addition to any shipping amount being deducted. This amount is the same as the one we are charged for merchant payment services that are not refunded to us, and is consequently a loss we incur for all refunds. This fee varies from 1.75% + 30 cents for Credit Cards (Visa, MasterCard, American Express, etc.) (for international cards, an additional 1.5% will be deducted). For Afterpay and Zip Pay payment methods, the fee will be 6.10% + 30 cents and for PayPal, a 2.9% + 30 cents (+ 1.5% on international cards) (+ 10% GST applies to all deductions), depending on your payment method.
• Should you find yourself in disagreement with these terms and conditions, we fervently urge you to reconsider your purchase! Your satisfaction and comfort are our utmost priority!

Thank you again for Shopping and choosing Online Water Filters for all your water filter needs. If you have any further questions or concerns, feel free to reach out to us at info@onlinewaterfilters.com.au

Need help?

Contact us for questions related to refunds and returns, or information regarding our products and services.